TERMS & CONDITIONS

Last Updated: [Insert Date]

Welcome to eternell.org. By using our website, you agree to the following terms:

1. Use of Website

You agree to use this website only for lawful purposes and not for fraudulent or harmful activities.

2. Services Overview

Eternell provides:

  • Health-related information
  • Test recommendations
  • Sale of diagnostic packages and supplements
⚠️ These services do not constitute medical advice or diagnosis.

3. User Responsibilities

You agree to:

  • Provide accurate information
  • Not misuse the platform
  • Consult a doctor before acting on recommendations

4. Orders & Payments

  • All purchases are subject to availability.
  • Prices may change without notice.
  • Payments are processed via secure third-party gateways.

5. Refund & Cancellation Policy

  • Refunds depend on the type of service/product.
  • Diagnostic tests once booked may not be refundable.
  • Supplements may be eligible for return if unused and sealed.

6. Intellectual Property

All content on the website, including text, graphics, and logos, is owned by Eternell and protected by applicable laws.

7. Limitation of Liability

Eternell is not liable for:

  • Any medical decisions made based on website content.
  • Delays or errors from third-party providers.
  • Indirect or consequential damages.

8. Third-Party Services

We may use third-party labs, logistics, and payment providers. We are not responsible for their actions.

9. Termination

We reserve the right to suspend or terminate access for violations of these terms.

10. Governing Law

These terms shall be governed by the laws of India, and disputes shall be subject to jurisdiction in [Insert City, e.g., Dhanbad/Jharkhand].

11. Changes to Terms

We may update these Terms at any time. Continued use of the website implies acceptance.

12. Contact Information

Eternell

Email: [Insert Email]

Address: [Insert Address]

Refund & Cancellation Policy

Last Updated: [Insert Date]

Welcome to Eternell. This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, and returns are processed.

1. General Policy

By purchasing from Eternell, you agree to this policy. Refunds are processed based on the nature of the product or service purchased.

2. Diagnostic Tests & Health Packages

a. Cancellation

  • Orders for diagnostic tests or health packages can be cancelled only before sample collection or appointment confirmation.
  • Once a sample has been collected or the test process has begun, cancellation is not allowed.

b. Refunds

Refunds will be issued only if:

  • The test was not conducted due to operational issues.
  • The service is unavailable in your location.
  • Duplicate payment was made.

c. Non-Refundable Cases

  • Sample already collected.
  • Test results generated.
  • Incorrect information provided by the user.

3. Supplements & Physical Products

a. Returns Eligibility

  • The product is unused, unopened, and in original packaging.
  • Return request is made within 7 days of delivery.

b. Non-Returnable Items

  • Opened or used products.
  • Products damaged due to misuse.
  • Perishable or hygiene-sensitive items, if applicable.

c. Damaged / Incorrect Product

  • Notify us within 48 hours of delivery.
  • Provide photos/videos as proof.
  • Replacement or refund will be initiated after verification.

4. Refund Process

  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be credited to the original payment method.
  • In case of Cash on Delivery, refunds may be processed via bank transfer.

5. Shipping Charges

  • Shipping charges are non-refundable, unless the return is due to our error.
  • Return shipping costs may be borne by the customer unless otherwise stated.

6. Order Cancellation by Eternell

We reserve the right to cancel orders due to:

  • Product/service unavailability.
  • Errors in pricing or information.
  • Suspected fraudulent transactions.

In such cases, a full refund will be issued.

7. Contact for Refunds & Returns

Eternell Support

Email: [Insert Email]

Phone: [Insert Phone Number]

Please include Order ID, reason for request, and supporting evidence if applicable.

8. Important Notes

  • Refund timelines may vary depending on banks/payment providers.
  • Eternell reserves the right to approve or reject refund requests after review.
  • This policy is subject to change without prior notice.

Medical Disclaimer

Last Updated: [Insert Date]

Please read this Medical Disclaimer carefully before using our website, services, or purchasing any products.

1. No Medical Advice

All content available on Eternell is provided strictly for informational and educational purposes only, including:

  • Health information
  • Disease descriptions
  • Test recommendations
  • Wellness suggestions
  • Product and supplement information
🚫 This information is not intended to be a substitute for professional medical advice, diagnosis, treatment, or prescription.

2. No Doctor-Patient Relationship

Use of this website does not create a doctor-patient relationship between you and Eternell or any of its representatives.

3. Test Recommendations & Health Tools

Any test suggestions, package recommendations, or health insights generated on Eternell are based on general algorithms, user inputs, or predefined logic and are intended only for guidance and awareness.

⚠️ These recommendations are not personalized medical diagnoses and should always be reviewed by a licensed medical practitioner.

4. Diagnostic Services

  • Eternell may facilitate diagnostic testing through third-party laboratories.
  • We do not perform tests directly.
  • We do not guarantee accuracy, completeness, or timelines of reports.
  • Any concerns regarding test results should be addressed with a qualified doctor or the respective lab.

5. Supplements & Products Disclaimer

  • Products and supplements sold on Eternell are intended for general wellness purposes only.
  • They are not intended to diagnose, treat, cure, or prevent any disease.
⚠️ Consult your doctor before using any supplement, especially if you are pregnant, nursing, have a medical condition, or are taking medications.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Eternell and its owners, employees, partners, and affiliates shall not be liable for:

  • Any health issues, injuries, or damages resulting from reliance on website content.
  • Misinterpretation or misuse of information.
  • Decisions made without professional medical consultation.
  • Errors or delays in diagnostic services by third parties.

7. Emergency Situations

🚨 If you believe you are experiencing a medical emergency, do not rely on this website. Immediately contact your doctor, nearest hospital, or emergency services.

8. User Responsibility

  • You are responsible for your own health decisions.
  • You will not disregard professional medical advice because of information on Eternell.
  • You will use the platform responsibly and at your own risk.

9. No Warranties

All information, services, and products on Eternell are provided “as is” and “as available” without warranties of any kind, express or implied.

10. Regulatory Compliance

Eternell operates as a health information and facilitation platform and does not claim to be a licensed medical provider unless explicitly stated.

11. Changes to This Disclaimer

We may update this Medical Disclaimer at any time. Continued use of the website implies acceptance of the updated terms.

12. Contact Information

Eternell

Email: [Insert Email]

Address: [Insert Address]