CANCELLATION POLICY

Last Updated: [Insert Date]

Welcome to Eternell (eternell.org). This Cancellation Policy explains the terms under which orders and services may be cancelled.

1. General Conditions

By placing an order on Eternell, you agree to this Cancellation Policy. Cancellation eligibility depends on the type of product or service purchased and the stage of fulfillment.

2. Diagnostic Tests & Health Packages

a. Cancellation Before Confirmation

  • Orders may be cancelled before appointment confirmation or sample collection.
  • Eligible cancellations will receive a full refund.

b. Cancellation After Confirmation

  • Cancellation may be allowed within a limited time window (e.g., 2–4 hours).
  • A partial cancellation fee may apply.

c. After Sample Collection

❌ Cancellation is not allowed once the sample has been collected or the test process has started.

3. Rescheduling of Tests

  • One-time rescheduling is allowed subject to availability.
  • Requests must be made at least [X hours] before the appointment.
  • Repeated rescheduling may not be permitted.

4. Supplements & Physical Products

a. Cancellation Before Dispatch

  • Orders can be cancelled before dispatch.
  • Full refund will be issued.

b. After Dispatch

❌ Orders cannot be cancelled once shipped. Please refer to our Refund Policy for returns.

5. Auto-Cancellation by Eternell

Eternell reserves the right to cancel orders under the following circumstances:

  • Service not available in your area
  • Product out of stock
  • Incomplete or incorrect user information
  • Suspected fraudulent transactions
  • Pricing or technical errors

In such cases, a full refund will be issued.

6. How to Request Cancellation

Eternell Support

Email: [Insert Email]

Phone: [Insert Phone Number]

Please include:

  • Order ID
  • Registered contact details
  • Reason for cancellation

7. Refund Timeline for Cancelled Orders

  • Approved cancellations will be refunded within 7–10 business days.
  • Refunds will be processed to the original payment method.

8. Important Notes

  • Cancellation requests are time-sensitive.
  • Eternell reserves the right to approve or deny requests.
  • This policy may be updated without prior notice.